Privacy Policy

When you shop at thenurserystore.com, certain personal information may need to be collected from you. This could include: 

• Name 
• Age 
• Gender 
• Date of birth 
• Date of any expected dependents 
• E-mail address 
• Billing address 
• Delivery address 
• Telephone number 
• Product selections 
• Purchase history 
• Credit card or other payment information 
• Click-through rates on marketing campaigns 
• Comments, product reviews and Trustpilot feedback 

This information remains confidential at all times. The Nursery Store gathers information through aggregated tracking data, derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to the needs of the user. Under no circumstances does thenurserystore.com divulge any information about an individual user to a third party. Thenurserystore.com gathers user information in the following processes: 

We offer the following free services, which require some voluntary submission of personal information by users. 

Electronic newsletters 

We will offer a free electronic newsletter to users. Thenurserystore.com gathers the e-mail addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by clicking the unsubscribe link in every newsletter. Users can also subscribe to the newsletters at the time of registration. 

Message boards/forums 

Users of the site's message boards and forums must register separately for these services (both are free of charge) to post messages, although they needn't register to visit the site. During registration, the user must supply a username, password, and e-mail address. 

"E-mail this to a friend" service 

Our site users can choose to electronically forward a link, page or document to someone else by clicking the ‘e-mail this to a friend’ link. The user must provide their email address, as well as that of the recipient. This information is only used in transmission errors and letting the recipient know who sent the e-mail. The information is not used for any other purpose. 

Thenurserystore.com tracks user traffic patterns throughout all our sites. However, we do not correlate this information with data about individual users. Thenurserystore.com breaks down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

Thenurserystore.com sometimes tracks and catalogues the search terms that users enter in our search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don't like, based on traffic to those areas. We do not track what individual users read, but how well each page performs overall. This helps us continue to build a better service for you. 

We may place a text file called a ‘cookie’ in the browser files of your computer. The cookie itself does not contain personal information, although it will enable us to relate your use of this site to information you have specifically and knowingly provided.

The only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites.

Thenurserystore.com uses cookies to track user traffic patterns (as described above). Our advertising system delivers a one-time cookie to better track ad impressions and click rates.

You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive a warning message with each cookie. You do not need to have cookies turned on to use this site, however, you do need to activate cookies to participate in message boards, forums, polling and surveys. 

Thenurserystore.com uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalised elements on the sites or to better prepare future content based on the interests of our users.

As stated above, we use information that users voluntarily provide to send out electronic newsletters and to enable users to participate in polls, surveys, message boards and forums. We send out newsletters to subscribers regularly and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Thenurserystore.com never shares newsletter mailing lists with any third parties. 

We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read but how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in the search function as one of many measures of what interests our users. However, we don't track which terms a particular user enters. 

Thenurserystore.com uses the above-described information to tailor our content to suit your needs and help us better understand our audience's demographics.

We will not share information about individual users with any third party, except to comply with applicable laws, valid legal processes or to protect the personal safety of our users or the public. Our courier partners will receive your details to help them provide you with a delivery service. Manufacturers will only receive your information to help facilitate your warranty. 

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit. 

Online4Baby Limited trading as The Nursery Store operates secure data networks protected by industry-standard firewalls and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.

The security of your information is the highest priority for thenurserystore.com. We use Stripe and PayPal as our Payment Service Providers. Stripe and PayPal are ultra-secure third parties which use 128-bit software (SSL) and encrypt all the debit and credit card information you input before it is sent to us. Thenurserystore.com does not hold, store or even see credit card details.

The Stripe payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public certificate authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information. 

In addition, to increase the security of Internet transactions, Visa and MasterCard introduced 3D-Secure. If your card issuer participates in this scheme, they may ask you to verify your online password; this is like an online version of the chip and pin. If you have not yet registered for this, then do not worry, it will be offered again on your next transaction. 

The transfer of the purchase details from the retailer’s site to WorldPay is encapsulated using our own encrypted and digitally signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof. 

We give users options wherever necessary and practical. Such choices include opting not to register to receive our electronic newsletters and not participating in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users.

By using this site, you consent to thenurserystore.com collecting and using your information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. 

You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to: 

• be informed about how your personal information is being used by companies 
• access the personal information we hold about you 
• request the correction of inaccurate personal information we hold about you 
• request that we purge your data, stop processing it or collecting it in some circumstances 
• stop direct marketing messages 
• request that we transfer elements of your data either to you or another service provider

If you wish to exercise any of these rights, please email us at support@thenurserystore.com We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated. Please note we may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. 

If we are unable to resolve your complaint, you may make a complaint to the Information Commissioner’s Office. Please visit ico.org.uk for more information. 

Klarna Finance 

To offer Klarna’s payment options, we will share some of your personal information, like contact and order details, with Klarna. This helps them check if you qualify for payment options and customise them for you.  

General information on Klarna’s privacy policy can be found here. Your personal data is handled according to applicable data protection laws and the information in Klarna’s privacy policy. 

Paypal Finance 

To offer Paypal’s payment options, we will share some of your personal information, like contact and order details, with Paypal. This helps them check if you qualify for payment options and customise them for you. 

You can find more information on Paypal's privacy policy here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Paypal's privacy policy. 

Clearpay Finance 

To offer Clearpay’s payment options, we will share some of your personal information, like contact and order details, with Clearpay. This helps them check if you qualify for payment options and customise them for you. 

You can find more information on Clearpay's privacy policy here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Clearpay's privacy policy. 

If you need to contact us about any matters relating to the personal information we hold on you, you can write to us at The Nursery Store, Meadowbank House, Tweedale Way, Chadderton, Oldham, OL9 8EH, England, or email Hello@thenurserystore.com 

If you have any further queries, comments, issues, complaints or requests, please contact us The Nursery Store, Meadowbank House, Tweedale Way, Chadderton, Oldham, OL9 8EH, England, or email Hello@thenurserystore.com 

More information about your legal rights can be found on the Information Commissioner’s website at ico.org.uk