Terms & Conditions

The products we deliver are often big and heavy items to lift, so there will be certain occasions when we may be unable to get them into your property. Lots of steps, narrow corridors, radiators, and restricted parking are all things that may hinder our ability to deliver; it is your responsibility to ensure access to your property.

In situations where we cannot gain access, we may be able to offer delivery to the nearest point possible e.g. your garage. If we believe successful re-delivery is viable when you have taken the necessary measures, we will attempt another delivery; however, we reserve the right not to re-attempt delivery.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Sometimes, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any provision in these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

How the contract is formed between thenurserystore.com and you

Please note the display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Once an order is placed, you will receive an order acknowledgement with its details. This does not mean your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us. Order acceptance and completion of the contract between you and us will occur upon the dispatch (to you) of the products ordered unless we have been unable to accept your order, or you have cancelled your order. Non-acceptance of an order may occur for the following reasons:

The product ordered is unavailable from stock.
Where your order relates to goods that have been priced/advertised incorrectly from that which we have intended.
We are unable to obtain authorisation for your payment.
You do not meet the eligibility to place an order as set out in these terms & conditions.

Contract Cancellation – Your right to cancel an order for goods starts from when you place your order and ends 14 days from the day you receive your goods. If your order has been processed, then return costs are your responsibility. (Please see the returns section of these terms & conditions below) By placing an order with thenurserystore.com you confirm that:

You are legally capable of entering into binding contracts.
You are at least 18 years old.
You have provided your real name, phone number, e-mail address, payment details and any other requested information.

Website information

We try to specify accurate dimensions for every product listed on our website. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. However, we can't guarantee that the image displayed on a monitor or screen will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers.

Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development, specifications may change without notice. You acknowledge that any such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We reserve the right to alter specifications without prior notice.

The content of the pages of this website is for your general information and use only. It is subject to change without notice and you should check them before you make a new purchase.

Your use of any information or material on this website is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Returns

We are confident that you will love your item(s), but if you decide to return it, we’ve made it easy for you. The right to cancel is a no-fault cancellation. If the goods are faulty then the standard statutory rights apply. All products sold through thenurserystore.com, in-store or over the telephone are covered by the 14-day right-to-cancel policy.

Find out more about to return your item here.

Authorisation

To enable us to authorise a return, you must notify us within 14 days of the day you receive your goods. You can do this by contacting our customer services team by email at hello@thenurserystore.com, or by letter, stating your order number.

All we ask is that you have not assembled the item, you’ve got the original packaging, and you have it ready for our delivery team to collect on the day arranged.

Exceptions

Please note nursery furniture & items requiring manual assembly, which have been assembled cannot be returned. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care that the items returned are received by thenurserystore.com in their original state, unused and undamaged.

If you choose to use your own courier, please make sure you are covered with transit insurance to the correct value

We reserve the right to refuse a refund if the item is deemed non-resaleable. Items requiring assembly must not be assembled in any way and must be in the original packaging which is manufactured to pass the 1-metre drop test, or they will not be accepted back. Your refund will be forwarded within 14 working days of receipt of the goods. This time is to allow the furniture to be returned, inspected and administered accordingly.

Returns Cost - The charges below are in addition to any out-of-area surcharges of £20-30 paid on your original order.

CHARGE	WEIGHTS
£15 per box/parcel	Up to 13kg
£20 per box/parcel	From 13.1kg to 19kg
£25 per box/parcel	From 19.1kg to 30kg

Delivery

We aim to deliver your order in the quickest possible timeframe after your order has been accepted. The weight and volumetric size of the item(s) in your basket dictate the courier service that is used to ship your order. Please see the tables and courier tabs below for individual courier information.

Thenurserystore.com offers a free delivery service for most of their parcels, depending on size and weight (or 2 working days if out-of-bounds areas) to most of the UK on all orders over £49.99* if cleared funds are received before 8pm.

*Geographical charges may still apply. Please refer to the delivery information page for full details.

Damaged in transit

Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. (The packaging is simply used to protect the item whilst in transit.) If you find the contents to be spoilt, please sign for the goods as damaged and contact us by email at hello@thenurserystore.com (Please include your order number in the email). We aim to respond to your enquiry in the quickest possible timeframe. We appreciate that all items that are delivered are not necessarily purchased for immediate use.

To avoid disappointment on opening, we would ask that all your parcels are checked thoroughly on arrival. In the unlikely event that you are not completely satisfied with the condition of how your order has arrived, we ask you to contact us with images of any damage to the item and the packaging within 24 hours of receipt so that any problems can be rectified immediately. Outside of this timeframe, we are unable to claim from the courier’s insurance.

If you receive a delivery damaged in transit, we can replace the product 'like for like' free of charge in the quickest possible timeframe. For wooden items damaged in transit, we prefer to replace the damaged parts 'like for like' only and not the complete carton. This prevents the likelihood of the whole carton getting damaged as a whole carton for the second time. Replacement parts are packed individually and securely for transit. However, if a replacement product is not your preference you are entitled to a refund.

The packaging/box around the product is there to protect the item whilst in transit. Due to the weight of some parcels and the distance travelled through many courier depots, we cannot guarantee that the external packaging will not be marked on arrival. Therefore, if the presentation is important, i.e. ordering a gift, this is at your own risk unless you have requested extra packaging prior to your order being dispatched.

*Re-delivery charges may apply if the consignment is refused for reasons other than the goods not conforming with your consumer rights e.g., the goods are faulty or not as described *

Faulty goods

If the product you have purchased is faulty, we may offer a repair, exchange, or refund as appropriate in accordance with the Consumer Rights Act 2015. You must provide proof of purchase such as your receipt, order confirmation email or sales invoice. These rights are non-transferable.

Return of unwanted goods

The right to cancel is a no-fault cancellation. If the goods are faulty then the standard statutory rights apply. All our products sold through thenurserystore.com or over the telephone are covered by the 14-day right-to-cancel policy. To enable us to authorise a return you must notify us within 14 days of the day you receive your goods by contacting our customer services team by email to hello@thenurserystore.com, or by letter stating your order number. Any parcel returned to us without authorisation will be refused.

It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by thenurserystore.com in their original state, unused and undamaged. Do not dispose of any of the original packaging if you want to return your goods.

We cannot accept a return on any personal hygiene items such as mattresses, breast pumps, thermometers, sterilisers, or bottle warmers where the original packaging has been opened/unsealed or used. We recommend all returns be arranged through thenurserystore.com’s preferred courier service (Yodel), which provides a reliable and fully insured service. Collection charges are shown in the table below.

Alternatively, if you prefer to arrange your own courier, items must be returned by a registered Courier or the Royal Mail for insurance purposes. Please contact us before returning to tell us which courier you will be using. This is to avoid the return being refused at our depot.

Once the item has been processed and authorised, your refund includes the full price of the goods; any deposit/part payments and the cost of the original standard delivery service (premium delivery services will not be refunded). The refund will be put back into the original payment method that was used. This refund will be completed within 14 working days of receipt of the goods.

We reserve the right to make a deduction from the amount of any refund for loss in value of the Products returned where the Products show signs of unreasonable use or damage; for these purposes, unreasonable use includes handling the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop, in some cases this may include assembling the goods. Nursery furniture which has been assembled cannot be returned.

Where you have the Products (or have been dispatched to you), we may withhold any refund until we have received them, or you have supplied proof of return for them.

*Please Note* Online orders must be booked in with customer services within 14 days from the day after receipt. Any parcel returned to us without authorisation will be refused.

Collections

Please see the table below for collection charges and weights. Collections made by our courier Yodel are attempted between the hours of 8 am and 6 pm. All packages must be made available and boxed securely. Collections which are missed/or items that are not ready will have to be rebooked and charged at £10.

*Any complimentary item / gift originally supplied or provided at a later date with the item you are returning must be returned along with the original item. We cannot refund or exchange if they are not returned together*

CHARGE	WEIGHTS
£15 per box/parcel	Up to 13kg
£20 per box/parcel	From 13.1kg to 19kg
£25 per box/parcel	From 19.1kg to 30kg

All original out-of-area surcharges are additional to standard return costs.

We can offer a discounted returns charge of £10 per box (excluding freight goods i.e nursery furniture and bulk items) should you wish to return for exchange to an alternative product that is either the same price or higher.

*Small pram accessories (i.e. footmuffs, bags, rain covers & parasols) can be returned by Royal Mail but only once return authorisation has been obtained*

Customer reviews

Any customer reviews of the products we sell are the opinions of customers and do not form part of the specification or description of the product. We shall not be liable if any of the information contained in a customer review proves inaccurate.

You acknowledge and agree that:

The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look and feel and format of our website belongs to us. You are permitted to use this material only as expressly authorised by us or our suppliers.

We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).

Discount codes

From time to time, we’ll offer discount codes on selected products. Discount codes will be available for a limited time. They’re also subject to availability and can be withdrawn at any time. Discount codes can only be redeemed on thenurserystore.com and you can only use one discount code per order. If you’re returning part of an order that’s had a discount code applied, your refund will be for the full amount minus the discount applied.

Finance

We offer buy now, pay later options with three different companies: Klarna, Clearpay and Paypal. For further information on terms and conditions associated with these options, please view our finance page.

Klarna

Pay in 3

Pay in 3 interest-free instalments
Available on orders from £150 to £750

Pay in 30 days

Pay nothing at checkout
Pay the full balance 30 days later, interest-free
No pre-defined spending limit

Financing

Available on orders over £300
Orders over £300 can be paid over 6 or 12 months
Orders over £600 can be paid over 6, 12, 18 or 24 months

For more Terms and Conditions and eligibility criteria, visit:

Clearpay

Pay in 4

Clearpay allows you to split your purchase into 4 equal payments.
Payments are taken every 2 weeks over 6 weeks

Clearpay is credit that is not regulated by the Financial Conduct Authority.

Clearpay trades as Clearpay Finance Limited, 101 New Cavendish Street, London, W1W 6XH. Company number 05198026.

For more Terms and Conditions and eligibility criteria, visit:

Paypal

Pay in 3, interest-free

Pay in 3, interest-free

Split the cost of your purchase over 3 months
Available on purchases of £30 to £2,000

For more Terms and Conditions and eligibility criteria, visit:

Data protection

We will never give your personal details to anyone outside thenurserystore.com without your consent. We may analyse your purchase history to provide you with relevant and personalised offers, and information on helping you choose products that are right for you. For full details please see our Security & Privacy Policy.

Competitions

In deciding the winner of a competition, thenurserystore.com’s decision is final. Thenurserystore.com reserves the right to exclude anyone from the competition for not complying with the community guidelines listed on the relevant source (Facebook, X, Instagram, TikTok etc.). Prizes will be delivered within two weeks after the competition’s closing date. We only currently ship to the UK-mainland. By entering a competition online, you accept the terms and conditions outlined here and within the community guidelines of the social media site used.

The Nursery Store "Win Your Order Back" Competition - Terms & Conditions

Competition Overview
Eligibility
Prize Details
Review Submission
Competition Period
Winner Selection
Public Announcement & Consent
General Conditions
Data Protection
Contact Information

For any questions related to the competition, customers can contact The Nursery Store (thenurserystore.com) via the website or customer service channels.

This website contains material which is owned by or licensed to us. This material includes, (but is not limited to) the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. All site design is the copyright of thenurserystore.com. Thenurserystore.com is a registered trademark (R).

Accessibility policy

This site complies with the latest regulations for accessibility under level A.

Complaints

If you have a complaint about thenurserystore.com you can contact us as follows:

By writing us a letter:

The Nursery Store

Meadowbank House

Tweedale Way

Chadderton

Oldham

OL9 8EH

Or Email : hello@thenurserystore.com

Terms & Conditions

Klarna

Pay in 3

Pay in 30 days

Financing

Clearpay

Pay in 4

Paypal

Pay in 3, interest-free

Sign up to our nursery newsletter

Klarna

Pay in 3

Pay in 30 days

Financing

Clearpay

Pay in 4

Paypal

Pay in 3, interest-free